Shipping and return policies for genlevel
- Shipping Info
How long will my order take to ship?
Orders are shipped within 5 working days and the delivery time will be dictated by your location. All international orders are sent via Airmail and take 5-10 working days to arrive. Australian orders are sent via Australia Post and will arrive within 1-2 working days.
How can I check my order status?
Just email firstname.lastname@example.org with the name and email address used for the order.
What if I need to change my shipping address for an order?
Please email email@example.com. If the order is still pending, we can change it, just please provide your PayPal transaction ID (you can find it in your receipt from PayPal, or by logging in to your PayPal account). If the order has already shipped, you will be notified when/if the order is returned. If you do not respond within 2 weeks, we will return the item(s) into our stock and refund the full amount of the order, less the shipping, and credit card transaction fees. If your package is re-shipped, you will be responsible for any additional shipping charges.
- Return Policy
Exchange Only Return Policy. If there are any problems with your purchase, please email firstname.lastname@example.org